The money follows the appointment
Deposits
The cheapest way to stop a no-show is to make it cost something
A free appointment is an easy one to skip. Ask for a deposit on the treatments where it matters — the long ones, the ones that leave a big hole — and leave the rest free to book.
- Set a deposit per treatment: a fixed amount, or a percentage of the fee
- Taken by card at the point of booking — the slot isn't held until it clears
- Automatically set against the final bill, so nobody pays twice
- Refunded in a click when a patient cancels within your notice period
NHS, private and plan
Three funding routes. One price list.
An NHS Band 2 has a statutory charge. A private composite has your fee. A plan member pays a covered rate, and a consultation might be free. DentiPoint decides which of those applies when the treatment is chosen — and the answer travels with the appointment.
- NHS Band 1, 2 and 3 charges come from a rate table you control, per region
- Private fees live in your own treatment price list
- Membership plans and £0 consultations are proper funding routes, not a discount bodge
- The price is snapshotted at booking, so raising your fees never rewrites an old quote
What that means at the front desk
Charge the balance, not the full fee
If a deposit was taken, the desk charges what's actually left. It works the balance out — nobody is doing subtraction in front of a patient.
Refunds without a phone call to support
Full or partial, straight back to the card that paid, with the reason recorded against the appointment.
A history you can defend
Every charge, capture and refund is kept against the appointment it belongs to. Not a status flag — a ledger.
Pay online, or pay in the chair
Some practices want the money up front. Some want it after. Some want a deposit and the rest on the day. All three are settings, not workarounds.
Payment questions
Who processes the cards?
Stripe. Card details never touch DentiPoint's servers, and the money lands in your own Stripe account — we don't hold your takings.
Do I have to take deposits on everything?
No, and you shouldn't. Deposits are set per treatment. Most practices put one on the long, expensive treatments and leave a check-up free to book.
How are NHS charges priced?
From a Band 1, 2 and 3 rate table you control, per region — because Wales, Scotland and England don't charge the same. Mark a treatment as NHS and it takes the band charge.
What happens if a patient cancels?
Your cancellation policy decides. Refund the deposit in full, keep it, or refund part — in one click, with the reason recorded.