The appointment they'd never have rung up for
What a patient actually does
Four screens. No account. No hold music.
- 1
Picks the treatment
Not a vague '30-minute appointment' — a check-up, a hygiene visit, an emergency. The one they need.
- 2
Picks a clinician
Only the ones who can perform it. A hygiene appointment never lands on a dentist's list by accident.
- 3
Picks a time
Only slots that actually fit the treatment's length, respect the turnaround gap, and clear your minimum notice.
- 4
Says who they are
Returning? Name and date of birth, plus a one-time code. New? Just their details. No password, ever.
Online booking FAQs
Do patients have to create an account?
No. A returning patient gives their name and date of birth and confirms a one-time code. There is no password to forget and no account to abandon halfway.
Can I stop them booking the wrong thing?
Yes — bookability is per treatment. Most practices open up check-ups and hygiene and keep the complex work behind an enquiry.
What stops the diary being flooded?
Minimum notice, daily caps per treatment, and request-to-book if you want the last word. The slots simply stop being offered.