Operations
Browse 11 Operations articles on the DentiPoint blog — guides, tips and updates for UK dental practices on the topics that matter to your team.
Reducing No-Shows and DNAs in Your Dental Practice: A UK Playbook
A practical UK guide to cutting dental no-shows and DNAs. Why NHS practices can't charge for missed slots, when deposits work for private care, and how reminders and waitlists keep the diary full.
The DentiPoint Team · 15 Jul 2026 · 9 min read
Taking Deposits and Online Payments for Dental Appointments: What UK Practices Can and Can't Do
A practical guide to taking deposits and online payments for UK dental appointments: what you can charge for private versus NHS, how to build a fair deposit policy, and how to collect it by card at booking.
The DentiPoint Team · 13 Jul 2026 · 8 min read
Going Paperless: Digital Patient Forms and Medical Histories for Dental Practices
A practical guide to going paperless in a UK dental practice: what to digitise, how online medical-history and consent intake works, whether digital signatures are valid, and how it saves reception time.
The DentiPoint Team · 11 Jul 2026 · 8 min read
Dental Practice KPIs & Metrics Every Practice Manager Should Track
The 10 dental practice KPIs that actually change decisions, from UDA delivery and DNA rate to case acceptance, patient retention and collections, plus how often to review them and why one system beats a spreadsheet.
The DentiPoint Team · 8 Jul 2026 · 8 min read
Chair Time and Diary Utilisation: The One Dental KPI Most Practices Get Wrong
A single-metric deep dive into dental chair utilisation for UK practice owners: what it is, the formula, a realistic target range, what quietly kills it, and how to lift diary efficiency.
The DentiPoint Team · 7 Jul 2026 · 8 min read
NHS Dental Recall Intervals: NICE Guidelines Explained
The six-month check-up is a myth. Learn how NHS dental recall intervals are set by risk under NICE CG19, and how to run personalised recalls at scale.
The DentiPoint Team · 6 Jul 2026 · 7 min read
WhatsApp for Dental Practices: Patient Messaging & Reminders
WhatsApp gets read faster than email or SMS, which makes it a strong tool for dental appointment reminders. Learn how to use WhatsApp for dental practices the GDPR-safe way, set up automated reminders, and cut your no-show rate.
The DentiPoint Team · 4 Jul 2026 · 7 min read
Handling Emergency and Out of Hours Dental Enquiries Online
Stop losing after-hours emergencies to a silent answerphone. A practical guide to capturing and triaging out of hours dental enquiries online, keeping patients safe and your diary full.
The DentiPoint Team · 20 Jun 2026 · 7 min read
Hiring a Dental Associate: Contract & Onboarding Guide (UK)
A practical UK guide to hiring a dental associate: self-employed status, pay splits, UDA targets, lab fees, restrictive covenants, and how to onboard a new associate into your practice and its systems.
The DentiPoint Team · 18 Jun 2026 · 9 min read
Scaling a Dental Group: From One Practice to Multi-Branch
The infrastructure a UK practice owner needs before opening branch two: centralised scheduling, standardised protocols, consolidated reporting, and the compliance changes that come with a second location.
The DentiPoint Team · 16 Jun 2026 · 9 min read
Buying or Selling a Dental Practice: What Changes for Your Systems
A UK practice manager's guide to buying or selling a dental practice: what happens to patient records, the NHS contract, CQC registration and your practice management software when it changes hands.
The DentiPoint Team · 14 Jun 2026 · 9 min read